Legal & Compliance

Privacy Policy

Last updated: 16 May 2026  ·  Effective date: 16 May 2026

Energize Oxygen, a division of Caruso Consulting Co Ltd, is committed to protecting your privacy and handling your personal information responsibly, transparently, and in accordance with the UK GDPR and the Data Protection Act 2018 and the UK GDPR Data Protection Principles.

1. Who We Are

This Privacy Policy applies to Energize Oxygen, a division of Caruso Consulting Co Ltd (VAT ID: 0765554000332), operating the website energizeoxygen.co.uk.

UK Office: 3 Bunhill Row, London, EC1Y 8YZ, UK
Corporate Office: 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand
Email: theteam@customersupport.care
Phone: +66 098 391 3877

2. Information We Collect

We collect personal information that is reasonably necessary for us to provide our products and services. This includes:

2.1 Information You Provide Directly

• Full name and contact details (email address, phone number)
• Shipping and billing address
• Order details and purchase history
• Communications you send to us via email or contact forms

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information including:

• IP address and approximate geographic location
• Browser type, version, and device type
• Pages visited, time spent, and referring URLs
• Cookies and similar tracking technologies (see Section 5 below)

2.3 Payment Information

All payment transactions are processed securely by Stripe, a PCI-DSS Level 1 certified payment processor. We do not store, process, or have access to your full credit card or payment details. Stripe's privacy policy is available at stripe.com/au/privacy.

3. How We Use Your Information

We use the personal information we collect to:

• Process and fulfil your orders, including arranging delivery
• Send order confirmation, shipping notifications, and receipts
• Respond to enquiries, complaints, and customer support requests
• Improve our website, products, and services
• Comply with legal obligations, including tax and consumer law requirements
• Send marketing communications (only with your consent — see Section 7)
• Detect and prevent fraud or unauthorised transactions

4. Third-Party Tools and Services

We use the following third-party tools which may collect or process data on our behalf. Each operates under its own privacy policy:

4.1 Google Analytics & Google Ads

We use Google Analytics to understand how visitors interact with our website. This tool collects anonymised data including pages visited, session duration, and traffic sources. We may also run Google Ads campaigns, which use cookies to serve relevant advertising. You can opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout.

4.2 Meta (Facebook) Pixel

We may use the Meta Pixel to measure the effectiveness of our advertising on Facebook and Instagram, and to show you relevant ads on those platforms. The Meta Pixel collects data including pages visited and actions taken on our site. You can manage your ad preferences at facebook.com/settings/?tab=ads.

4.3 ActiveCampaign

We use ActiveCampaign to manage email communications and customer enquiries submitted through our contact form. Information submitted through our contact form is stored securely in ActiveCampaign. Their privacy policy is available at activecampaign.com/legal/privacy-policy.

4.4 Stripe

Payment processing is handled exclusively by Stripe. No payment card data passes through or is stored on our servers. See stripe.com/au/privacy.

4.5 Cloudflare

Our website is hosted and delivered via Cloudflare, which may collect technical information for security and performance purposes. See cloudflare.com/privacypolicy.

5. Cookies

Our website uses cookies — small text files stored on your device — to enhance functionality, analyse traffic, and support advertising. Types of cookies we use include:

• Essential cookies: Necessary for the website to function correctly
• Analytics cookies: Used by Google Analytics to collect anonymised usage data
• Advertising cookies: Used by Google Ads and Meta Pixel to serve and measure ads
• Functional cookies: Used by ActiveCampaign and other tools to remember your preferences

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. Most modern browsers allow you to refuse cookies or alert you when cookies are being used.

6. Disclosure of Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

• Delivery partners — to fulfil and deliver your order (name and address only)
• Payment processors — Stripe, for secure transaction processing
• Email service providers — ActiveCampaign, for communications management
• Analytics and advertising platforms — Google, Meta, in anonymised or aggregated form
• Legal and regulatory authorities — where required by law

Where information is shared with overseas parties (including our corporate address in Thailand and service providers in the USA), we take reasonable steps to ensure those parties maintain appropriate privacy protections consistent with UK law.

7. Marketing Communications

We will only send you marketing emails if you have given us explicit consent to do so. Every marketing communication we send includes a clear and easy unsubscribe option. You may withdraw consent at any time by clicking "Unsubscribe" in any email or by contacting us directly at theteam@customersupport.care.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Order records are typically retained for seven years to comply with UK tax and accounting obligations. Marketing data is retained until you unsubscribe or request deletion.

9. Security

We take the security of your personal information seriously and implement reasonable technical and organisational safeguards, including SSL/TLS encryption for all data transmitted through our website, secure third-party payment processing via Stripe, and access controls limiting who can access personal data within our organisation. No method of electronic storage or transmission is 100% secure. If you have concerns about data security, please contact us immediately.

10. Your Rights

Under the UK GDPR and the Data Protection Act 2018, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of direct marketing communications at any time
• Lodge a complaint with the Information Commissioner's Office (ICO) if you believe your privacy rights have been breached

To exercise any of these rights, contact us at theteam@customersupport.care. We will respond within 30 days.

11. Children's Privacy

Our website and products are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

12. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised "Last Updated" date. Continued use of our website following any changes constitutes your acceptance of the updated policy.

14. Complaints

If you have a complaint about how we have handled your personal information, please contact us first at theteam@customersupport.care. We take all complaints seriously and will respond within 30 days. If you are unsatisfied with our response, you may contact the Information Commissioner's Office (ICO) at ico.org.uk.